Aftersales Service – Response time policies & guidelines

Depending on the product, we’ll arrange for either an on site or return to base warranty repair.


Return to Base repairs

within 28 working days

Compact APS Cameras, Compact 35mm Cameras, EOS Cameras, EOS lenses, Digital Cameras, Analogue Camcorders, Digital Camcorders, Binoculars, Multimedia Projectors, Scanners and Bubble Jet printers (excluding A3 and portable) have a Return to Base warranty.

We aim to return products within 10 working days of receipt.


On-site repairs

Next Working Day – A3 and portable Bubble Jet printers, Laser Printers, Facsimile, All-in-Ones and Personal Copiers.

With a ‘next business day’ response for business products, an Avantech technician will be on site the following working day (Monday to Friday 8.3am to 4.30pm and excluding public holidays).