Process Automation, also referred to as Workflow, is the method whereby business processes (eg a purchasing approvals process) are formally mapped in software. The software then follows every instance (eg every purchase approval request) to ensure the process is followed in a timely manner. Each move is audited and recorded, documents can be automatically routed to different groups depending upon values (eg requested purchase value) and escalation procedures followed.
In Therefore™, process mapping is a simple graphical drag-and-drop function using the mouse and wizards to represent each step in the process – no programming or technical knowledge is required. Processes can be as simple or as complex as required; processes can even call other processes. For the really ambitious organisations, it is even possible to call custom-written software as part of a workflow process – for example, to update a line-of-business application.